Shipping policy

Shipping Policy
Effective Date: [22-04-2025]
At SBN Perfumes, we are committed to delivering your order in a timely and secure manner. Please read our shipping policy to understand how and when your products will arrive.

---

1. Delivery Areas

We currently deliver across the United Arab Emirates (UAE). International shipping is not available at this time.

---

2. Processing Time

• Orders are processed within 1–2 business days after payment confirmation, except for COD orders. 

• Orders placed on weekends or public holidays will be processed the next business day.

---

3. Delivery Time

• Standard delivery time is 2–5 business days, depending on your location within the UAE.

• Please note: Delivery times may vary during peak seasons, sales, or public holidays.

---

4. Shipping Charges

• Shipping fees are calculated at checkout based on your location.

• Free delivery may be offered for orders above a certain amount (as promoted on the website).

---

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with tracking details, if available.

---

6. Delivery Attempts

Our courier partners will attempt delivery at your provided address. If no one is available to receive the order:

• A second attempt will be made.

• If both attempts fail, the order may be returned to us, and re-delivery will require an additional fee.

---

7. Incorrect Address

Please ensure your delivery address is accurate and complete. SBN Perfumes is not responsible for delays or losses caused by incorrect or incomplete address details.

---

8. Damaged Orders

If your package arrives damaged:

• Contact us within 48 hours with photos of the package and contents.

• We’ll assess the situation and may offer a replacement at our discretion.

---

9. Contact Us

For shipping inquiries, contact our support team:
📧 support@sbnperfumes.ae